Ackermans is out to get you offering absolutely no assistance whatsoever.

Ackermans is just out to make money and doesn't assist with anything. I have been fighting a losing battle since Feb 2023 to get my profile cleared. Non of their staff on the call centre or in store was helpful. Sending me from pilar to post. Giving me excuses. In store I had to call someone, when I call someone, they say go in store. The level of communication is horrible.

But every week, sometimes more than twice a week I would get a non payment message. Regardless if I had a query no one was actively trying to sort out.

The store manager @ Alberton City where the account was opened was so, so helpful, compassionate towards my struggle and very efficient but that's where the kindness of Ackermans staff lie. Eventually in September I paid the R1200 which was *****ed on my name as I didn't want a dirty credit report. I paid it as I just gave into the system where they will not help you. I admitted to guilt and paid the debt even though I had every single proof in my hand that this was ***** and not an insurance thing they claimed it was.

My concern and question is: is this the level of assistance we receive and do we fall prey to these people and just fall into the 'systems-hands' and always just have to admit that we are wrong even though we aren't or admit that it's our fault even though there is proof. It's shocking to know that there are so many people out there to get you, and we have to pay as we don't want a silly thing as a bad credit report.