Ackermans is not updating my payment status

It has come to my attention that ackermans together with TENACITY does not take our money serious. I paid my January installment as early as 23 January. That's 7 days before due date. Until now my account says I am in arrears. That lovely R590.00 I paid through EFT is no where to be found. Apparently I am told that I should not have used Ackermans as a beneficiary but amazingly I have been paying through this method since 2014. I am tired of calling you evry now and then with fruitless results. I have been sending payment notification to almost every consultant who call me but still I am in arrears. <br> <br> How can I be in arrears while I paid the way I used to pay for over a year and half? What is the use of advising us to pay through EFT while its not safe and you don't even have time to update our statuses once we pay. Actually why is this happening? Are you aware that what you are doing by giving us numerous account numbers to pay to is inconvenient in nature? my statement has a NEDBANK account details, While I was called I was given the STANDARD BANK account. What is going on? This is my second complaint the first one I was called and told that things will be settled. When?