Ackermans insurance *****sters- a pain in the a**

I'm sick and tired of Ackermans *****ulent staff, this is the 2nd time they do day ******* to me with their funeral policy. The first time, it was 2021 when I discovered that I've got a funeral policy with them which I didn't know of and had been running for years. It was a struggle to cancel it, but due to my nagging, they eventually cancelled it.

This year, on Friday of 21 July, I went to Ackermans Empangeni Sanlam centre to cancel again something I didn't know of which was deducting from my account. I was attended by a young woman who was wearing a name tag written Philani. She claimed to be helping me to cancel that monthly deduction only to discover that she registering a new policy for me without my consent. I only became aware of that on Monday 24 July when I received a message from Ackermans thanking me for registering a new funeral policy with them. The same day, I emailed them informing them to cancel it with immediate effect, I explained what happened and I personally went to Empangeni Sanlam centre branch to report the matter and the young man who was attending to me told me it will be cancelled within 30 days. Guess what, they haven't responded to me and they are still deducting money from my account. On 5th September I emailed them again and I even mentioned that I'll write about them on hellopeter, still they didn't respond. What kind of management is this? To me, it looks like they are aware of this ***** but are turning a blind eye towards it. I want my money back