TP
Tracy P
1 reviews | Active since Jul 2019
18 Dec 2021, 10:37
Ackermans ***********
I made a double payment on my account through a link that Ackermans sent me... Requested my money back, offcourse as their link lead to this mistake... Now being told that they have backlog and are only on 9th December.... How much more pathetic can this be, incompetence on highest level
I am livid as I need my money, they are absolutely inconsiderate and then lady in collections department have the worst attitude ever, holding me up with 112 questions and being absolutely arrogant
Where is customer service
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Replies (2)
Ackermans's replyOfficial
20 Dec 2021, 09:54Good day Tracy,
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you soon to address the complaint.
Kind regards, Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you soon to address the complaint.
Kind regards, Ackermans Customer Service
Best regards,
Ackermans's reply20 Dec 2021, 09:54
Official
Good day Tracy,
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you soon to address the complaint.
Kind regards, Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you soon to address the complaint.
Kind regards, Ackermans Customer Service
Best regards,
Ackermans's replyOfficial
31 Dec 2021, 15:03Good day Tracy,
We can confirm that your payment has been allocated to your bank account. We apologise for the inconvenience this has caused. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We can confirm that your payment has been allocated to your bank account. We apologise for the inconvenience this has caused. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Best regards,
Ackermans's reply31 Dec 2021, 15:03
Official
Good day Tracy,
We can confirm that your payment has been allocated to your bank account. We apologise for the inconvenience this has caused. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We can confirm that your payment has been allocated to your bank account. We apologise for the inconvenience this has caused. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Best regards,