Ackermans in Katlehong

I am so disappointed about how they treated me. I made the lay bye on September and they give us the allowance of three months. My lay bye expired on 30/11/2019 but you have allowance of 14 days to pay when I went to pay before the 14 days they system went down for two weeks. When I went to pay my last balance the system was off. I paid even on the 30th of November to show that I going to finish my lay bye. The system was off for two weeks. I didn't have chance to go to other shop but I went to them everyday. This week I went on Monday and Tuesday they say system is not working for those who made the lay bye. But when I came today -Wednesday they told my lay bye expired but I asked how come because your system was down we couldn't pay. They say sorry there nothing we can do. You can take other clothes or take your money back because I was angry about I took the money because is no long same clothes. What I want to say is that because their system was down for two weeks. They suppose to sms their customer to let them know that the system is working now. My child wont clothes that she wanted. I'm say this because I'm sure the clothes were till in storeroom or where the put the laybye it's so sad that when something went wrong with the technical we, the customers have to suffer