MH
Mike H
1 reviews | Active since Jul 2018
11 Jun 2020, 11:22
Ackermans ignoring customers
I have an account with Ackermans and have been trying for 3 weeks now to register my account online. Unfortunately they send you a 1 time pin which I never receive so I have sent in several complaints and every time I end up at Tenacity. Tenacity doesn't even take the time to talk to a customer, never mins assist them. I think the service level from Ackermans and Tenacity is pathetic.
Helpful (0)
Replies (2)0
Replies (2)
Ackermans's replyOfficial
11 Jun 2020, 13:43Good day Mike,
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards, Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards, Ackermans Customer Service
Best regards,
Ackermans's reply11 Jun 2020, 13:43
Official
Good day Mike,
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards, Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards, Ackermans Customer Service
Best regards,
MH
Mike H's updateReviewer Update
12 Jun 2020, 12:30Good day, I have tried again and still no 1 time pin is sent to me. There is no error message as I just don't receive the 1 time pin. Please don't ask me to send the customer line an email as I sent them over 5 emails already, they don't even answer me. Please can someone for once try and help me?!?!
MH
Mike H's update12 Jun 2020, 12:30
Reviewer Update
Good day, I have tried again and still no 1 time pin is sent to me. There is no error message as I just don't receive the 1 time pin. Please don't ask me to send the customer line an email as I sent them over 5 emails already, they don't even answer me. Please can someone for once try and help me?!?!