Ackermans I want my son's school shoes urgently

Hello Peter actually I give them 1 because I placed an order online for school shoes last week to pick up at Ackermans midway crossing mall and the order was picked packaged invoiced and was dispatched sameday So now I'm very disappointed coz I find it difficult to understand in less than a day the item was shipped from pietermaritzburg to durban central sameday but will take more than 7 days for an item to be shipped from Durban Central to Newlands and when I call the their call center the guy i spoke to told me that it's not like they only have my order that they need to deliver they also have other orders as well and up until they find orders that are going to that route my order will sit were it is now I should wait for the sms So if nobody order online from newlands that's means my order will sit there forever until it get lost