Ackermans I need a new phone or refund

Item: Ackermans
Rating: 1
Author: Anati N

I bought a Premio S81 around June 2021 and its battery died around September 2021. I took it back at Ackermans Gezina Galleries on the 20th September 2021. Up to date I have not received it though they said it takes up to 21 days to fix it. They always tell me stories. I need that phone because I use it for work purposes. I need a refund or a new phone because it shows they have failed to fix it.

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Replies (2)

Ackermans's replyOfficial

25 Oct 2021, 15:30

Good day Anati,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.

Kind regards, Ackermans Customer Service

Ackermans's reply25 Oct 2021, 15:30

Official

Anati N's updateReviewer Update

25 Oct 2021, 23:36

Thanks a lot for contacting me. The matter was resolved and was gladly refunded.

Anati N's update25 Oct 2021, 23:36

Reviewer Update

Thanks a lot for contacting me. The matter was resolved and was gladly refunded.