Ackermans horrible Customer Service

On the 26 April I was on my way to a holiday with my family. I then received a text stating that my phone number has changed from Ackermans. If it was not me then I should contact them. I the contacted Ackermans and I was transferred to the ***** department. The lady then advised me that my account needs to be blocked for now and when I want to use it I would then I have to call to unblock it. On the 31 st May I went to Pep Home in Promenade and the lady advised that I need to wait for 3 months for my account to be unblocked. Then I called them again and another lady told me that I need to send my bank details and copy of my ID in order for them to unblock my account. I called again today the 23rd July and was told that the managers have decided to close the account that has attempted ***** on as the ****mers will always come for the account. Ackermans has literally made me feel like I am the ****mer. I have had this account with for just over 12 years and now they suddenly say they do not need my business anymore. Logically it does not matter whether the account will be closed and I open another account with them, there will always be ****mers. Ackermans need to really treat their long standing customers with much more respect because I did not deserve that treatment. I really am sad that my account of just over 12 years is going to be closed due to something that I did not create. I just did the right things by paying my account balance and hopefully use it again but this is not the case. I have always used that account for my kids and now I guess I will fully rely on my Mr Price account for my kids because clearly Ackermans have no value for their customers.