Ackermans Hollard policies are a ****

I had submitted a death claim twe've days ago at ackermans welkom. They had faxed a claid but it didn't receive any communication from their side until I personally went there for a follow, then I was told to visit a nearby hollard branch where a claim was e mailed again. I waited again with no communique from their side. Until I called today and was told that I had not paid my account in January and February and that there is an outstanding amount, this is only picked up when they have to pay for my mom in laws claim. After five months without any notification. PEOPLE PLEASE DO NOT SIGN UP FOR HOLLARD ACKERMANS POLICIES, I INTEND TO CANCEL EXISTING POLICIES.