Ackermans Hill Street Ptn exceptionally poor service

Ackermans Hill Street Pinetown, dont diserve even half a star rating. Their service is totally down the drain, even with management's constant presence in the store. I was so enraged at the treatment I received both from a particular floor staff member and the supposed manager. I wont mention names but I do have them. The lady in question was so rude and insensitive. I came to collect a layby in the evening just before closing time the Q was super long and there was not enough staff to handle it. After waiting for nearly close to an hour I was told (in an utterly disturbing fashion) I had to wait another good 20 minutes for my layby to be fetched from I dont know where. The manager is also present at this stage, not doing anything to assist which in my opinion was a total failing on her part. I would like to suggest that the store reviews its service standards as well its principles on good customer service practices.