Ackermans has lost me as a customer.

I am sitting with an expired laybye that I took in one town and had to move to another town abruptly. A manager in the new town told me I could redeem a voucher/gift card to the value of the amount I had already paid towards my laybye if 16 days after the expiry date however when I went to redeem the cashier I spoke to told me I was talking nonsense, no manager would tell me that as it cannot be done. She was condenscending and shouting at me at the tills. She could not even let me explain what I was told by the manager and said I have forfeited the money. They cannot refund me as it will be a loss to them.

I will never shop at Ackermans Ulundi ever again.