Ackermans Hardship Benefits team refuse to help with Covid Relief

Still no help, all you have to say is this, no other options explored, being unemployed with no income at this point in my life is not helping me or you, handing me over or blacklisting me will not make money magically appear in your accounts or mine, I am struggling to find mney to buy food for my family and this is all you have to say. Shame on you Ackermans. You show no compasion or any form of willingness to assist. I was hoping you can put my account or payments on hold, until this pandemic is over and I am able to find work again. Western Cape is still in level4 lockdown, with no movement allowed, since I am not an essential worker or in an essential industry our company closed its doors and ended alot of employment, including mine, I am unemployed, I can not afford to pay you, so please stop emailing me statements with amounts I am unable to afford to pay at this time. my main concern right now is to out food on the table for my family, which I am finding hard to do in this lockdown, let alone magic some money up to pay you.
"Good Day Feedback on your account regarding your query Customer retrenched.Does not qualify for benefits –Window period expired and account not older than 3 months at date of retrenchment. Kind RegardsAnnie Venter | Team Leader"