ackermans government department

Opened up an account with Ackermans about a year and a half ago in at Kuilsriver Ackermans. The first part was that the account opening it was a bit of a struggle as the store agent was the most unhelpful person I could speak with I told her that Ackermans confirmed my account,all she could tell me i have to find the code.Eventually another store agent assisted me and the account went through with out a hitch.

Fasttrack to the account due to personal problems in my marriage my account went into arrears,this is where the fun starts was not able to pay the account went into arrears,Ackermans calls you 5-8 a day sends you numerous texts eventually tried to call them form the texts there numbers do not work.Eventually I get a number that was sent via letter.

Call the call centre this is the brilliant part,to advised the company that i have already agreed via whatsup to make a payment arrangement,they tell me the classic they have no record of this,hmm it your system and you do not have any recollection. Spoke with Olivia 1st agent as unhelpful as ever dropped the line as her professionalism was like a taxi driver on the road.

Second agent could not get her name this one cannot even take down my details properly when i request to speak with her manager she is in a meeting hehe all managers are in a meeting when the high call volumes are there.Yes we know I requested a callback so we will see if i going to get one from a manager. When I tell them i confirmed this via whatsup she says to be no recollection of this i wonder how they keep track of payments.If this account is paid up i will really close this account as they are the worst retailer i ever came across. Beware of opening up an account with them.