Ackermans Funds allocation nightmare

Hi

I'm so frustrated and disappointed with the services provided by Ackermans. I had an issue back in March about funds allocation but till today my situation has not been fixed. I've spoken to Amanda Davidson (Manager), 1 of the supervisors (male don't remember his name) and even called the head office but still they haven't helped me. I'm always begging them to allocate R600 to my account because if they don't this means I have to pay extra this month again to cover the R600. I have sent all the relevant documents but whenever I call to check after 7 working days someone will tell me that they will send my documents again to the allocations department and most times the agents are very rude. I truly love my Ackerman's account but now I'm starting to look elsewhere with regards to getting an account for my son because of the bad service they provide. Also I feel like I have to transfer this matter to my lawyers because I think I've spoken enough.