Ackermans finrite takes a very long time to make a payout

I registered a funeral claim for my mother on the 3.03.2021 ,all relevant documents sent through on 4.03.2021. Follow done on Monday on the 8.03.2021 only then I was told that my documents have been received and my claim was authorized n once finalized a sms will be send through. On the 10.03.2021 i made a follow up I was told the same thing. Wen I asked how long does a claim take to be finalized the consultant rudely responded n said she doesn't know how long i must just wait for an sms. On the 13.03.2021 I am still waiting? I really dissatisfied with the service I have received from ackermans finrite funeral cover