1 reviews | Active since Apr 2016

09 Jul 2018, 10:28

Ackermans fails the weak and elderly on birthday

My mom is 74. I got her a tablet because she is going blind so she can see texts and her grandchildren as we stay far away. I sent it toher last saterday the 1st for her bday. She has just been diagnosed with breast cancer and is si sick she can barely walk. Yet, she walks to ackermans, yes, walks and they wont exchange it for her, instead they are sending a brand spanking tablet in for repairs. Its a vodaphone. I am so angry and disgusted at sunnyside ackermans that I will NEVER EVERbuy clothes for myself or children at your shop again until this is fixed. I am utterly disgusted!

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Replies (2)
Ackermans
Ackermans's reply09 Jul 2018, 10:45
Official

Good day Judith,

We appreciate the time taken to notify us of your dissatisfaction.

Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply12 Jul 2018, 11:57
Official

Good day Judith,

We have been informed that your mother has been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.

Kind regards,

Ackermans Customer Service