Ackerman's Eyethu Mall Always Has Issues

Ackerman's Eyethu Mall Always Has Issues. It's the 2nd time I go to this store and they have strange reasons not to assist with what I need. I once went to the store to exchange some clothes and was told that I can only exchange where I bought the items. I went again this past Friday to pay up my laybye, exchange 1 item on the laybye and put in a new laybye. I was told by who I think is the store manager Mapala, that I cannot refund any laybye items. Sandile, the cashier who was assisting was just in a hurry to knock off and wasn't even willing to listen to what I needed. He said he will do things "the easy way". Of which I told him that it is easy for him and not for me, the customer. I left the store unhappy and left some items that I went in to buy. Ei and the way Mapula was shouting at the cashiers while I was still in the Q, had me question myself if it's a lack of humanity or she is just plain rude. Shouting at fellow colleagues infront of customers, wow. This store is the worst of all.