Ackermans

Afternoon my name is berneleen oormeyer i have a complain about my account so on the 1st of june i made a payment instore of R501 using my id card i noticed on my slip that the card number is not the same as mine i went back to the store on monday to query the manager phoned customer service they said the money went to an account of mine that is closed i must write a letter with prove of payment and my id i did sent the email...i went instore today to use my acc and it declined coz of short payment they phoned customer service again it shows on the system the payment went to another account now my question is if that old account was closed why is it still taking payments and how can one person have two active accounts open for payments and i want to know why must i write letters and explain myself wher they can see on the system wher my money went to why cant they just reverse