Ackermans

Hello Peter I bought my phone at Ackermans in August 2024 and in September 2024 the phone stopped working. I returned it back and I was told that it will be back after 2 weeks. It's May 2025 and they still don't want to return my phone. I was told that MTN is the problem, I was put on the phone to speak to the service provider which is MTN to find out what the problem is and they sent me back to Ackermans. The phone is not in areas so I don't understand why I can't get my phone back.