1 reviews | Active since Mar 2020
Ackermans DSTV installation nightmare
My spouse and I decided to buy our DSTV HD full installation at Ackerman's store waterfall mall rustenburg on Saturday 6 Feb, seeing as we were shopping for our sons clothing. We were given a card to call the installation guy for directions to our home. We did so the same day and he saidche can't come on Saturday or even Sunday. This morning we call him and he promised to come before 14:00, a few minutes before 14:00 we call him and he said he sent someone to come on his behalf, how unprofessional! The stand in guy hasn't pitched and the original gut is boww ignoring our calls. We paid for this service trusting in their delivery but we are thinking of hiring someone else to install for us, who is liable to refund us if we find our own installer? I'm beyond defeated.
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards, Ackermans Customer Service
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards, Ackermans Customer Service