SB
Shameela B

1 reviews | Active since Aug 2015

19 Jul 2021, 20:47

Ackermans don't punish everyone

I was in the store Saturday and I heard the staff telling a customer they do not accept returns without a receipt due to the looting that happened last week. I purchased items on that day and as a mother and some one who works I know that receipts are not always kept as gold. And after having the experience of loosing a receipt and going through hell I just would like to ask ackermans to relook into this policy as it's not fair the entire country and people be punished and ill treated after a select group of individuals decided to cause chaos and loot. There should be another way to find looted items and not all customers should be held liable over these *******. A simple hard working mother shouldn't be punished over returning 2 items when ******* made it away with much more and I doubt they would take it back to stores so brazenly

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Replies (2)
Ackermans
Ackermans's reply20 Jul 2021, 13:07
Official
Good day Shameela,

We appreciate the time taken to notify us of your dissatisfaction. 

Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.  

Kind regards, 
Ackermans Customer Service

Best regards,

Ackermans
Ackermans's reply28 Jul 2021, 13:33
Official
Good day Shameela, 

 We have been informed that you have been contacted and the relevant feedback has been given to you. 
Kind regards, Ackermans Customer Service 

Best regards,