1 reviews | Active since Jun 2016
Ackermans doesn't understand Client Care and Customer service
<p>Tried to return things I don't want @ Ackermans Jubilee mall in Hammanskraal got super bad Service. I have the proof of purchase but apparently I need to have the card I used to make the purchase (story I have never heard) called client care immediately (27 May) to complain they gave me a ref number and said they would get back to me in 24 to 48 hours. To this day 01 June they have not responded. I called to follow up they took down my ref number and contact details said they will call back in a few minutes, to this hour I'm still waiting. No wonder the ****py service they don't understand Customer service @ all</p>
Good day Molove,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with your contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Good day Molove,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with your contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Good day Molove,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Good day Molove,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service