Ackermans does not care for their customers
Ackermans does not care for their customers. I am I'll and cannot get into the store to do my own purchases. In the past, as recently as December I would give my daughter my card, ID book, and a detailed letter of what I needed, signed so that they could verify my signature and she would get what I needed. Now apparently I have to do it via 'click and collect' BUT I cannot purchase gift vouchers this way. They are not willing to assist me in any way. ACKERMANS YOU HAVE JUST LOST A VERY GOOD CUSTOMER
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Replies (2)'s updateReviewer Update
11 May 2023, 12:44I have just had a look at previous reviews on Ackermans, 9 bad reviews all within the last month, and Ackermans has not bothered to reply to one. THAT IN ITSELF SPEAKS VOLUMES!
's update11 May 2023, 12:44
Reviewer Update
I have just had a look at previous reviews on Ackermans, 9 bad reviews all within the last month, and Ackermans has not bothered to reply to one. THAT IN ITSELF SPEAKS VOLUMES!
Ackermans's replyOfficial
11 May 2023, 16:31Hi Jenni,
We're sorry this process hasn't been made clear earlier but due to security policy updates we've had to make some changes to certain protocols to prevent and ********** activity on customer accounts.
We do however, offer supplementary cards that you can apply for in-store. This will enable you to create an additional buying card without the need to follow any security measures you previously had to.
We do hope this information helps with your purchases going forward.
The Ackermans Team
We're sorry this process hasn't been made clear earlier but due to security policy updates we've had to make some changes to certain protocols to prevent and ********** activity on customer accounts.
We do however, offer supplementary cards that you can apply for in-store. This will enable you to create an additional buying card without the need to follow any security measures you previously had to.
We do hope this information helps with your purchases going forward.
The Ackermans Team
Ackermans's reply11 May 2023, 16:31
Official
Hi Jenni,
We're sorry this process hasn't been made clear earlier but due to security policy updates we've had to make some changes to certain protocols to prevent and ********** activity on customer accounts.
We do however, offer supplementary cards that you can apply for in-store. This will enable you to create an additional buying card without the need to follow any security measures you previously had to.
We do hope this information helps with your purchases going forward.
The Ackermans Team
We're sorry this process hasn't been made clear earlier but due to security policy updates we've had to make some changes to certain protocols to prevent and ********** activity on customer accounts.
We do however, offer supplementary cards that you can apply for in-store. This will enable you to create an additional buying card without the need to follow any security measures you previously had to.
We do hope this information helps with your purchases going forward.
The Ackermans Team