Ackermans declining at a MASSIVE rate

2 Years ago I found a phone online, but the Ackermans branches in Pretoria did not yet have the newly released phone in stock. Solly, of the Hatfield Branch assisted me and the specific phone I wanted, was sent to the branch with no hassle. I paid using my Ackermans A+ card.

Today I again found some items on the Ackermans Connect online store, but I couldn't find the option to pay using my Ackermans A+ Card for online purchases, even though I have built up more than enough credit over the past few years.

Then I visited the Brooklyn branch, but they did not have the items I wanted in stock. The lady there said that I should rather order them online seeing that the online store shows them as available. I told her that I wanted to pay using my Ackermans card. She then said that I can not do that. I then asked her if she can have it sent to the branch or at least show me what branches do have those specific items. Believe it or not, but she then told me that they can no longer do that.

What makes it even worse, is that another guy at Brooklyn branch phoned their head office and the lady on the phone told me; "Just go arount to different Ackermans branches, because we have no way to see on the system which stores have these products."

I then drove to Hatfield branch where I remember Solly helping me 2 years prior. He then confirmed to me that they can no longer do that.

I left Ackermans in total disbelief and wondered if Ackermans was really in 2023 where Internet was available.