Ackermans Danlyn beyond bad service

I bought a phone at Ackermans Mamelodi Danlyn mall. The phone was not working days after. I returned it to the shop I got such a poor service the staff members did not even want to take the phone for repairs eventually they take it in I wait for feedback no response. I call them they drop the call as soon as they hear its me wanting feedback on the phone.

Today I went there physically for the second time I asked for the manager I received the same bad experience she didnt even want to call Vodacom to satisfy me that they do follow up on the status of my phone she told me they are calling them on a daily basis, I am very disappointed at the level of professionalism of Ackermans Danlyn.