ACKERMANS CUSTOMERS SERVICE ARE POOOOOOOOOOR!!!!!!

good day, i would like to complain about the fact that i my husband bought sleeveless vest for my daugter and i went to Ackermans cnr plain en bree jOHANNESBURG ,GAUTENG to exchange it , i did not even touch the vests , only took the tag off that sais size3-4 and now they dont want to change it i mean they can just put another tag on it or sent if for re packaging or whatever , the product is not even touched or damage , they are telling me that its against the policy of the shop , DOES WE THAT ARE THE CUSTOMERS SUPPOSE TO KNOW THAT....i am furious and will put this on Hellopeter also because its not that i dont want it i just want to change it for the longsleeves so they are not going to loose anything. #UPSET CUSTOMER#