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Noluthando N

1 reviews | Active since Apr 2020

29 Sept 2020, 14:05

Ackermans customer service must improve

I went to buy hair extensions and hair food. When I get to the till I notice that the price to be paid for the item is different from the price tag on the hairpiece. I ask why and the cashier Sphetho rudely says what am I talking about, I show her the items and she calls managers they explain to me how the mix up came about. I then ask to return the items and the cashier shouts at me and keeps mumbling behind her mask as she yells 'void' to her manager. I calmly ask her what's wrong because I cannot afford to exceed what I planned to spend. I get that everyone is frustrated, impatient and going through things but we have to respect one another. I really don't appreciate being shouted at especially infront of my child.

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Replies (1)
Ackermans
Ackermans's reply29 Sept 2020, 15:36
Official
Good day Noluthando,

We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon. 

Kind regards, Ackermans Customer Service