Ackermans customer care is beyond useless

Unable to use my A+ account to place online orders for months now. Tried sending emails to Customer Care - useless responses and just abruptly closed the query unresolved. Tried leaving messages on Facebook page for someone to contact me - no joy. Tried their call centre, which is the most pathetic of the lot - absolutely no one could even come close to resolving this. One chap told me to "use the Plus more app". Asked him how do you order clothing from Ackermans on the Plus more app, answer was "I don't know, we were just told you must use the app". I have a good mind to close my entire account for this reason alone - your customer care is the worst I've seen in a long time!!