Ackerman’s Cresta Mall. Rude staff chasing customers to leave because it’s 17:00.

Dear Ackermans Customer Care,

I am extremely disappointed with the service I received at your Cresta store on 31.08.2025. 1. On the sales floor, I was looking for a boys’ cargo pants in size 6–12 (cream). The sales assistant refused to check stock availability in other stores. When I requested to speak to the manager, she went away and came back to tell me that I, the customer, must go to the manager. The manager never came to assist me. 2. At the tills around 17:05, the cashier (Tumelo) was very rude, telling us to leave because the staff wanted to go home. Other staff at the tills also displayed rude behavior, making us feel unwelcome while we were making purchases worth R2,800. Only one gentleman assisted professionally. 3. Before we even reached the tills, another staff member approached my wife and told her “time is up” and that she must leave the store.

This kind of service is unacceptable. Customers should never be treated with such disrespect, especially while spending a significant amount in-store.

I am requesting that someone senior from head office (not from the Cresta store) contacts me directly to address this matter.

You can reach me on ***.

Kind regards, Landelani Mabena