MB
Madeleine B
1 reviews | Active since Sept 2018
20 Nov 2019, 11:22
Ackermans credit department
I received very bad service from Ackermans credit department. My account with Ackermans have been paid up for a few years now. In October I received a message that I must buy on my account before they close it. On 21 October I bought on it. When I went back on 14 November to pay my account they added a amount of =/-R50.00 admin fee. This is not acceptable t all to me and I would really want to know for what is the amount. I am not overdue. only received a message on 15 nov that my installment is due on 30/11/2019.Which was also wrong because I paid my full acccount on 14 nov.
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Replies (2)
Ackermans's replyOfficial
20 Nov 2019, 12:08Good day Madeleine,
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards, Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards, Ackermans Customer Service
Ackermans's reply20 Nov 2019, 12:08
Official
Good day Madeleine,
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards, Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards, Ackermans Customer Service
Ackermans's replyOfficial
21 Nov 2019, 15:58Good day Madeleine,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Ackermans's reply21 Nov 2019, 15:58
Official
Good day Madeleine,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service