NM
Nomawethu M

1 reviews | Active since Jan 2022

25 Sept 2022, 16:01

Ackermans credit account

I have a clothing account since last year and I had a R55 phone insurance and a R65 personal accident cover my total was R680. I canceled the phone and personal accident insurance in the beginning of July even today they still charging me the same installments, when I contacted them a lady said that this is still my interest charged. So basically they charge interest on a month to month insurances and this is not stipulated anywhere in their documents. How am I still paying for policies I've canceled months after I canceled. To me that's day light *******. So disgusting.

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Replies (2)
Ackermans
Ackermans's reply27 Sept 2022, 09:30
Official
Good day Nomawethu,

We appreciate the time taken to notify us of your dissatisfaction.

Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.  

Kind regards, 
Ackermans Customer Service 
Ackermans
Ackermans's reply29 Sept 2022, 15:20
Official
 Good day  Nomawethu,   

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

 Kind regards, 
Ackermans Customer Service