Ackermans - CPA Act 55 & 56 Blunder!!!!

I bought a Hisense F22 from Your Centurion Mall Branch on the 14 of June 2019 at approximately 18:45PM. The phone worked until approximately 15:30PM on the 18 of June 2019, when certain apps like the most basic example sms, email etc refused to open the actual sms and email content.

I work 7 days a week and do not live or work close by where by i could go and query and or return the phone for a different one. Hence i decided to reset the phone to factory defaults, as i liked it otherwise i wouldnt have bought it in the first place. The phone worked how ever a few hours later did the same thing. I decided that i would go back on Friday as today being the 21 of June 2019 would constitute as 7 days as per the actual count which is present on the actual till slip.

On arrival i explained everything above and was told that I would have to let the phone be booked in. I expressed my utmost sincerity but the assistant and store manager were un-moved. I moved to state that i was not asking for a refund but an exchange at my my own sacrifice for a phone as i desperately need it to communicate.

I am uterly disgusted and have read the laws on CPA act as per ACT55 and 56 Your staff were not inline and now need to take this up higher. I have compained on Hello peter as well.

Please assist and end this small problem before it turns ugly, as I dont have a problem and will co-operate. ALTHOUGH I AM ****ED!!!!

Please bare in mind i have now been without a phone which had i got my money back i could have purchased a new one

Please conform and contact ME ON ***