CP
Christine P
1 reviews | Active since Dec 2020
12 Dec 2020, 20:45
Ackermans Covid Protocol payments made on link provided not allocated and negatively affected my credit score!!!
My credit score was negatively impacted. My installment was R700 for November. On 28 October I paid R5000 on the sms link provided by Tenacity for "safe Covid payments". On 3 November I received an sms stating my account was in arrears. I immediately phoned Ackermans and sent proof of payment to them. This was done numerous times. My homeloan was revoked because of your incompetence and till today I have had no assistance from your company to clear my name!!!!!!!
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Replies (4)
Ackermans's replyOfficial
14 Dec 2020, 10:08Good day Christine,
Thank you for contacting us.
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards,
Ackermans Customer Service
Thank you for contacting us.
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards,
Ackermans Customer Service
Ackermans's reply14 Dec 2020, 10:08
Official
Good day Christine,
Thank you for contacting us.
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards,
Ackermans Customer Service
Thank you for contacting us.
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards,
Ackermans Customer Service
CP
Christine P's updateReviewer Update
22 Dec 2020, 15:16Although your company phoned me this is still not sorted out at the credit bureau as promised? They said it might take 5 days? Also note the reference used with my payment was YOUR reference GIVEN to me on the Covid Safe Payment Link! When will my name be cleared????
CP
Christine P's update22 Dec 2020, 15:16
Reviewer Update
Although your company phoned me this is still not sorted out at the credit bureau as promised? They said it might take 5 days? Also note the reference used with my payment was YOUR reference GIVEN to me on the Covid Safe Payment Link! When will my name be cleared????
CP
Christine P's updateReviewer Update
31 Dec 2020, 05:57And still nothing productive has been done to rectify your mistake Ackermans?
CP
Christine P's update31 Dec 2020, 05:57
Reviewer Update
And still nothing productive has been done to rectify your mistake Ackermans?
CP
Christine P's updateReviewer Update
04 Jan 2021, 05:14You will get NO reply from them. I paid nearly 5 times my installment on 28 October online with the Covid link that they sent me for easy and save payment and the payment was never allocated. I emailed and phoned them countless times. Now my name is blacklisted. The payment was eventually allocated but 2 months later they haven't rectified the mistake at the credit bureau!!!!!!!!
CP
Christine P's update04 Jan 2021, 05:14
Reviewer Update
You will get NO reply from them. I paid nearly 5 times my installment on 28 October online with the Covid link that they sent me for easy and save payment and the payment was never allocated. I emailed and phoned them countless times. Now my name is blacklisted. The payment was eventually allocated but 2 months later they haven't rectified the mistake at the credit bureau!!!!!!!!