SO
Sasha O
1 reviews | Active since Jun 2021
18 Oct 2021, 16:41
Ackermans cons the already less fortunate!
I helped my domestic worker query her Ackermans account in February this year as she was paying her installment but her balance was not dropping only to find out that she apparently signed up for 2 funeral polices, 1 in store and 1 telephonically. Ackermans immediately stopped the policies and asked us to send through copy of ID, copy of Ackermans store card and 4 signatures which we submitted on 2nd March requesting a full refund as my helper did not sign up for any funeral policies. To date + 4 follow up e-mails later we have heard nothing from Ackermans Finrite division?!
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Replies (2)
Ackermans's replyOfficial
19 Oct 2021, 11:21Good day Sasha,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the relevant department for investigation. We will provide you with feedback soon.
Kind regards, Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the relevant department for investigation. We will provide you with feedback soon.
Kind regards, Ackermans Customer Service
Ackermans's reply19 Oct 2021, 11:21
Official
Good day Sasha,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the relevant department for investigation. We will provide you with feedback soon.
Kind regards, Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the relevant department for investigation. We will provide you with feedback soon.
Kind regards, Ackermans Customer Service
SO
Sasha O's updateReviewer Update
03 Mar 2023, 13:58Never resolved, I was never even contacted!
Ackermans cons the already less fortunate!
I helped my domestic worker query her Ackermans account in February this year as she was paying her installment but her balance was not dropping only to find out that she apparently signed up for 2 funeral polices, 1 in store and 1 telephonically. Ackermans immediately stopped the policies and asked us to send through copy of ID, copy of Ackermans store card and 4 signatures which we submitted on 2nd March requesting a full refund as my helper did not sign up for any funeral policies. To date + 4 follow up e-mails later we have heard nothing from Ackermans Finrite division?!
Ackermans cons the already less fortunate!
I helped my domestic worker query her Ackermans account in February this year as she was paying her installment but her balance was not dropping only to find out that she apparently signed up for 2 funeral polices, 1 in store and 1 telephonically. Ackermans immediately stopped the policies and asked us to send through copy of ID, copy of Ackermans store card and 4 signatures which we submitted on 2nd March requesting a full refund as my helper did not sign up for any funeral policies. To date + 4 follow up e-mails later we have heard nothing from Ackermans Finrite division?!
SO
Sasha O's update03 Mar 2023, 13:58
Reviewer Update
Never resolved, I was never even contacted!
Ackermans cons the already less fortunate!
I helped my domestic worker query her Ackermans account in February this year as she was paying her installment but her balance was not dropping only to find out that she apparently signed up for 2 funeral polices, 1 in store and 1 telephonically. Ackermans immediately stopped the policies and asked us to send through copy of ID, copy of Ackermans store card and 4 signatures which we submitted on 2nd March requesting a full refund as my helper did not sign up for any funeral policies. To date + 4 follow up e-mails later we have heard nothing from Ackermans Finrite division?!
Ackermans cons the already less fortunate!
I helped my domestic worker query her Ackermans account in February this year as she was paying her installment but her balance was not dropping only to find out that she apparently signed up for 2 funeral polices, 1 in store and 1 telephonically. Ackermans immediately stopped the policies and asked us to send through copy of ID, copy of Ackermans store card and 4 signatures which we submitted on 2nd March requesting a full refund as my helper did not sign up for any funeral policies. To date + 4 follow up e-mails later we have heard nothing from Ackermans Finrite division?!