Ackermans connection ****

Bought a new phone from Ackermans connection Wonder park a month later it gave my child problems as she was the one using it I took it back for repair and they said if it was a physical damage they won't fix it I said it's okay. Now after a month I checked on them only to find out that the phone was physical damage. I ask for it and now they telling to pay for it how I don't know as they have never told me about paying for transport. I feel like Ackermans and their fixing company are ****ming people and I can't just loose my money and phone to Ackermans I'm very disappointed at them