MH
Md H

1 reviews | Active since Dec 2018

05 Dec 2018, 21:45

Ackermans clothing online application is a nightmare.

I made a online account application to Ackermans clothing retailer around 21 days to date. After 14 days of silence I called the call centre and they said my application is pending and we will follow up on the application. After that again had no response from the call centre. Then again called them ,they put me through the application processing team.they asked me to email my proof of income, I did that too . after 4 days later again no response then had to call them again, now they put me through to the application verification centre. They then asked my bank statement! I sent them that too and called them to confirm whether they received it or not.one of the guy said he did received it and will finalize before closing day. Again nothing,no response.then had call the call centre.now one of the agent told me they couldn't find my application!!! Asked her ,can I spoke to one of the manager, Wich I did but it turn out to be she is worst than the first one.

Anyway ,it a retail account application, not a home loan for God sake.i made at least not less than 78 calls! For a account,! I believed and convinced that Ackermans call centre or application processing method are far too old ,and level of service are negative 200.

I will never ever suggest any one to go near by Ackermans.

0
Replies (1)
Ackermans
Ackermans's reply06 Dec 2018, 09:02
Official
Good day Md,

We appreciate the time taken to notify us of your dissatisfaction.

Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.  

 Kind regards, Ackermans Customer Service