DB
Daleen B
1 reviews | Active since Apr 2022
20 Apr 2022, 18:20
Ackermans Click and Collect
I bought clothing on Ackermans Click and Collect on 10 April. Payment went through and on 11 April received an email to track the delivery. On 13 April another email to confirm payment although the email of 11 April stated 'order collected and on its way'. Since then radio silence. No update on the tracking site, I enquired on Facebook, send a message on their website and again on Facebook. Only reply was the enquiry was flagged for urgent assistance. And still... NO feedback. Your client service is really pathetic!
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Ackermans's replyOfficial
21 Apr 2022, 14:09Good day Daleen,
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback.
As per our telephonic conversation, the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback.
As per our telephonic conversation, the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Ackermans's reply21 Apr 2022, 14:09
Official
Good day Daleen,
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback.
As per our telephonic conversation, the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback.
As per our telephonic conversation, the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service