SR
Saralize R
1 reviews | Active since Oct 2019
15 Jun 2021, 13:52
Ackermans charging interest on an account with balance of R0!
I have paid my total balance due on my account on the 18/05/2021. I just received a statement for june where I am being charhed 17% intetestand also a monthly account fee of R20. On a account that has a 0 balance. This is unacceptable!
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Replies (2)
Ackermans's replyOfficial
17 Jun 2021, 08:47Good day Saralize,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you soon to address the complaint.
Kind regards,
Ackermans Customer Service
Ackermans's reply17 Jun 2021, 08:47
Official
Good day Saralize,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you soon to address the complaint.
Kind regards,
Ackermans Customer Service
Ackermans's replyOfficial
18 Jun 2021, 15:25Good day Saralize,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Ackermans's reply18 Jun 2021, 15:25
Official
Good day Saralize,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service