ACKERMANS' CHAIN STORES ARE A JOKE!!!

NEVER HAVE I EVER BEEN MADE TO LOOK LIKE A ********!!!

So, I walk into Ackermans Mall of Africa with my partner to purchase a few items for our children using my Ackermans account. We spend about 40mins walking around the store picking out these items and a further 10mins in the line in order to pay. We eventually get to the teller who then just walks away without a word and so me and my oartner stand there, lost. Seeing this unprofessional occurance, the lady minding the next teller calls us over. After scanning the items, they amount to +-R1.4k she then asks if I have my cellphone with me to give her an OTP code that has been sent to me, I tell her I do not. She asks for my green barcoded South African ID book, to which I gladly supply. "I have to make a call to varify this" she says. No problem right? it's procedure, I understand. After giving the lady on the other line my ID number and card number they ask to speak to me. still, no problem right? it's procedure, I understand. She asks for my physical address, I provide it down to the area code. She asks for my place of employment, I give her this information too. She then asks the amount and date when I last made a payment... I do not have this information because it is not a debit order, the dates and amounts of my payments vary. After telling her I do not remember the lady then tells me she cannot assist me!

WOW!!! After the time we spent in that store, producing my green barcoded ID book, their account card, giving my address and company name... We were stilll told we could not be assisted? that our (extended) lunch breaks were wasted?

Despicable client service to say the least.