Ackermans

So my mother has an account with ackermans. She took it in December. She paid R400 in January and February. And then she paid R300 in March. She then started paying R200 from April, that's s the amount she was supposed to pay initially. Now they says she owes R700 and that's not the amount she owes. She says her balance should be R100 now. One of your consultants called her some weeks back. And my mother asked her to check the balance for her. The lady said she will. But she didn't. There is something doggy with you people. My mother is a pensioner for goodness sake! Fix this mess please! She even said she'll be closing this account after she pays off the last payment. I am disappointed with you guys. I don't want to lie.