TF
Theo F

1 reviews | Active since Jul 2016

28 Jul 2016, 14:32

Ackermans century city

<p>Woa so i laybye a bunch of stuff at ackermans century city, i go there with my final payment happy and excited to get my stuff, cashier comes back after 30 minites to tell me they do not know where my stuff is, (like are you for real right now) they give back my money with just a simple sorry. Ackermans you suck ***** why do laybyes if you gonna lose peoples items</p>

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Replies (4)
Ackermans
Ackermans's reply28 Jul 2016, 14:50
Official

Good day Theo,

We apologise for the lack of service experienced at our store.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

TF
Theo F's update28 Jul 2016, 14:57
Reviewer Update

Hi there thank u , but i recieved my stuff now. After posting my review my sister notified me that they found my stuff thank u, for acting so quick on my complaint

TF
Theo F's update28 Jul 2016, 14:59
Reviewer Update

Hi there thank u , but i recieved my stuff now. After posting my review my sister notified me that they found my stuff thank u, for acting so quick on my complaint

Ackermans
Ackermans's reply02 Aug 2016, 07:47
Official

Once again we would like to apologise for the poor service you received regarding your laybye.We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,
Ackermans Customer Service