Ackermans Cellphone ****

I bought a phone in November 2022 at Ackermans Matatiele. In December the phone started to give me problems, it started freezing and made it difficult for me to answer and later in November it started to become partially black on the screen. Because it was still under warranty, I took it back to the store Date: 28/12/2022. When I left the store I was told that I should come back a week later to check on my phone.

I indeed went to the store and I was told to come back a week later again, long and short of it is that the whole of January I have been doing the same thing my phone was still not back. I went to the store today 1st of February 2023 and I was told that my phone is still not back and that the store did call me to inform me that they could not repair my phone, I need to pay for repairs and when i ask them how much, they dismissed me and said I must leave the shop they will email the qoutation. I asked that they return the phone I will fix it myself since they had failed they still refused saying I owe them R180.

My complaint here is why does Ackermans claim that their phones have a warranty only to find that there's no warrant and also why are they refusing with my phone because they failed to fix it?

Lastly it has came to my attention that Ackermans sells cheap phones with a higher price, how does a brand new phone just die out of nowhere