Ackermans cellphone return

On the 29th May I bought a phone (Itel A04) at an Ackermans store Randfontein ( Village Square).the phone just went off and was nolonger working. I took it back to the store they took it back to repair that was the number given to us by the store Manager.

After few weeks the was no communication from them I went back to the store to check only to find out that they saying that the vodacom system was offline they could no trace the phone they'll call us back and update on the status of the phone again they didn't.

I decided to call the manager again he said the phone was lost by RAM couriers then he'll get back to us after two days till today the is no communication regarding the phone.

We called after two days still he was beating around the bushes.

As a customer I'm very disappointed because now it's exam time my son uses the phone for he's school work and now he needs to wait for me to return from work so he does he's school work wich by I come home very late.

This is a very poor service and I feel so disrespected about this matter and I don't understand why am I the one asking for feedback always from the store manager every time he makes empty promises wich he can not fulfill. I've been explaining to them that this phone is used at school.

Writing for you to take matters in to your hands and assist me to get solid feedback on this issue.