LA
Lauren A
1 reviews | Active since Aug 2020
12 Aug 2020, 22:26
Ackermans caused my child actual pain!
Today 12 August 2020 I purchased a pair of boots for my 9 month old son at the Ackermans branch at Zevenwacht Mall. When I got home I tried them on my baby and as I pulled the one boot on his leg my child cried out in pain. I noticed that there were two staples attached to a broken strap at the back of the boot. I'm extremely upset not only that this item was sold to me and had to return to the branch for my refund but also because my child now has a large scratch at back of his leg. These items need to be checked before putting them on your shelves for sale but also your cashiers need to check the items they ring up before packaging them. Especially Baby Items!!!!!! Extremely disappointed
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Replies (2)Ackermans's replyOfficial
13 Aug 2020, 08:31Good day Lauren,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager. He or she will contact you soon.
Kind regards, Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager. He or she will contact you soon.
Kind regards, Ackermans Customer Service
Ackermans's reply13 Aug 2020, 08:31
Official
Good day Lauren,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager. He or she will contact you soon.
Kind regards, Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager. He or she will contact you soon.
Kind regards, Ackermans Customer Service
Ackermans's replyOfficial
21 Aug 2020, 15:50Good day Lauren,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Ackermans's reply21 Aug 2020, 15:50
Official
Good day Lauren,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
