TM
Tshepang M

1 reviews | Active since Jun 2018

27 Jun 2018, 16:50

Ackermans Carltoncenter

I am a mother of a 5 day old baby I bought my baby's clothes at Ackermans and most of the gifts were from Ackermans I was disappointed with the exchange as they only exchanged some clothes and some were not as they said they dont have them in the store. What happened to searching on the system. Poor service as I dont Know what the fuss was about i was not even asking for refund but to exchange

0
Replies (2)
Ackermans
Ackermans's reply28 Jun 2018, 08:17
Official

Good day Tshepang,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

Best regards,

Ackermans
Ackermans's reply02 Jul 2018, 11:19
Official

Good day Tshepang,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service

Best regards,