Ackermans Capegate - worst service from Shune Koopman

I made a lay bye at Capegate Ackermans a week ago, I went back today to cancel it and get different items with few items on the lay-bye. I was called at till number 7, and unfortunately fate brought me to an unpleasant encounter with Shune Koopman. She told me I cannot cancel the lay bye during the day, I should come in the morning. I told her I’m a professional that works, I can’t skip work to return a lay-bye and she went on and told me I can send someone on my behalf. I got agitated because I knew that there’s no well established clothing company that would have such a policy or directive. She said she would check, so she completed the refund and I explained again that I would like to buy some items in that lay bye and she told me that she will see what she can do, and now I really felt like she’s doing me a favour. I’m very upset and disappointed that to this day and age you still such unappealing service. I went to tell the Manager and she politely apologised and I asked her to either remove her from the front because clearly she will make you loose customers. There’s so many wrong things about that transactions, not to mention she forgot a bag and asked me to run my card again for a 0,90c. WOW WOW. She is the worst