Ackermans cannot count 7 days

Account No. *** INO SALOSHNEE SHAIK

On the 02/10/2021 my wife purchased a Nokia cellphone valued at R1999 from the Cornubia branch. It was faulty and I contacted Ackermans client services on Friday, 08/10/2021, and was told that my wife had until Saturday, 09/10/2021, to return the phone for a full refund. When we went into branch today to return the phone, we were told by the store manager that the phone must be sent in for repairs and the explanation given is that the seven days expired.

I have provided the store with details of call made made to client services. It would be appreciated if the call can be retrieved and listened to. All things being equal, if my wife returned the phone yesterday, she would have received a full refund. The employees at the store and client services are all working for Ackermans. You cannot have staff at client services and staff at the branch having their own interpretation of 7 day period.

Thank you for your consideration.