LW
Laiqah W

1 reviews | Active since Jul 2018

04 Jul 2021, 19:05

Ackermans canal walk staff services disgust me

I had the most unpleasant and disappointing experience at Ackermans in Canal Walk this evening. I am so disgusted with the service Ackermans staff. I was never so humiliated and poorly handled in my entire life. I am utterly disgusted to be an Ackermann account holder. I am closing my ackermans account first thing the end of July and I recommend everyone who has an aacoubt with them to do the same because they will let u stand in their face even though u are 8 and half months pregnant and they will just tell u that there is no alternative and they can't assist u. They ask for your ID for authorization but even your ID isn't good enough. Your cell phone number is apparently more important that ur ID according to ackermans. I will never support them again and I urg everybody not to support them because they have no sympathy even for a pregnant woman that drove and walked so far to shopping.

0
Replies (3)
LW
Laiqah W's update05 Jul 2021, 07:34
Reviewer Update
I mean for someone that pay their account every single month on time almost R400 a month which doesn't come down even if you don't use it for 3 months I might add, to not be assisted because of my cell phone number is bladdy ridiculous I've never seen such poor service in my life. This is was really the most frustrating and horrible experience I must say I will never recommend an account with Ackermans to anyone on this planet.
Ackermans
Ackermans's reply05 Jul 2021, 09:55
Official
Good day Laiqah,

We appreciate the time taken to notify us of your dissatisfaction.

Thank you for bringing the great service to our attention. We appreciate your feedback and will ensure that your compliment is escalated to the Divisional Sales Manager. 

Kind regards, 
Ackermans Customer Service
Ackermans
Ackermans's reply07 Jul 2021, 16:27
Official
Good day Laiqah, 

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, Ackermans Customer Service