Ackermans Canal walk *****

I am extremely disgusted with the service I received from Ackermans canal walk branch... A couple weeks ago I saw a set online which I wanted to purchase for my 3 daughters. As we all know online sizes and things sells out very quickly therefore I went to the store. Got to the store and was told that the item is still in boxes and has not been packed out as yet. I accepted that and went back everyday that week. Only to be told the same thing. Eventually I get to speak to a guy from receiving By the name of Cameron who advised after checking they have the item and he will personally pack it out and give me a call when it's ready. 2 days later no call. So I follow up with the store again and this time spoke to Lisa. At this time the item was then packed out in the store however my promise made by them was that they would keep it aside. Mind you they don't call me back I need to keep calling. Now after 3 weeks of struggling back and fourth going to the store I called Lisa who then said they don't have the item for me. Now while I fully understand it's a first come first bases why was promises made that they will keep the items for me. Why when I called I was told the boxes are there it needs to be packed out. Yes till today I never got it. ****py ****py service....